The Town of Stanley announced on April 30 changes to its utility billing policies, outlining new deadlines, penalties, and contact procedures for customers.
The update is important for residents who rely on town utilities, as it clarifies when payments are due and the consequences for late or missed payments. The information also explains how to avoid service disruptions and additional fees.
According to the announcement, utility bills must be paid by the 15th of each month by 5:00 PM. Payments received after this deadline will incur a 10 percent penalty. The notice reminds customers that not receiving a bill does not exempt them from making timely payments. Bills can be delivered via email, U.S. Postal Service, or accessed through the town’s website at www.townofstanley.org.
Accounts unpaid after 5:00 PM on the 25th will face disconnection on the next business day. To restore service, customers must pay their entire account balance—including current and past-due charges—plus a $50 reconnect fee in full. If payment is made after 4:00 PM on the day of disconnection, service will be restored on the following business day.
Additional fees include $100 for water restoration after hours (after 4:00 PM) and $300 for meter tampering or unauthorized reconnection. For after-hours questions or to pay an after-hours reconnect fee, customers are instructed to contact Jason Walker at 980-329-2522.
Starting from both the 10th and the 15th of each month, second notices will be sent by text message and email. Residents are encouraged to verify their contact information with Tammy Calhoun at tcalhoun@townofstanley.org or Kristin Benton at kbenton@townofstanley.org to ensure proper delivery.
The Town of Stanley Utility Billing Department thanked residents for their attention to these updates.
